1. Introduction
This privacy policy explains how CONNECT-X collects, uses, and protects personal information when you engage with our services for internet, mobile, and video subscriptions. We are committed to complying with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Telephone Consumer Protection Act (TCPA), Children’s Online Privacy Protection Act (COPPA), and other relevant legislation.
2. Information We Collect
- Personal Information: Name, email, phone number, and address, service preferences.
- Automatic Data Collection: IP addresses, cookies, and browsing activity to improve website performance and personalize offers.
- Communication Data: If you opt-in, we may use your contact details to send service updates or promotional offers.
3. Children’s Privacy (COPPA Compliance)
- Applicability: Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13 without verified parental consent.
- Parental Controls: If we discover that we have collected personal information from a child under 13 without parental consent, we will delete the data promptly.
- How Parents Can Contact Us: Parents may request the review, deletion, or correction of their child’s information by contacting us directly at Info@connect-x.us.
4. How We Use Your Information
- To provide personalized recommendations for internet, TV, and mobile services.
- To fulfill your requests for service installation or troubleshooting.
- To contact you for promotions or updates with your prior express consent (in compliance with TCPA).
- To improve website functionality and deliver relevant advertisements.
5. Compliance with TCPA
- Consent for Calls and Texts: We may contact you via autodialed calls or texts only with your express written consent.
- Opt-Out: You can stop receiving promotional texts by replying “STOP” or by contacting us directly.
- No Purchase Obligation: Consent to receive communications is not a condition for purchasing services.
6. Sharing of Information
We may share personal data with service providers (e.g., internet or TV companies) to fulfill service requests or promotions. Your data will not be sold to third parties without your consent, in accordance with CCPA.
7. User Rights Under CCPA/CPRA
- Access, Correction, and Deletion: You may request access to or deletion of your data at any time.
- Right to Opt-Out of Data Sales: You can opt out of any sale of personal data via our opt-out link.
- Non-Discrimination: We will not deny services or charge different prices if you exercise your privacy rights.
8. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and deliver tailored offers. You can control your cookie preferences through your browser settings or via our cookie management tool.
9. Data Security
We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, or misuse.
10. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be reflected here, with the updated effective date at the top of the page.
11. Contact Us
If you have any questions about this policy or wish to exercise your rights under CCPA, COPPA, or TCPA, please contact us:
Email: Info@connect-x.us
Phone: (833) 548 9500